What is a CRM?
CRM is an acronym for Customer Relationship Management. A CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related. CRM an information industry term for methodologies, software and internet capabilities that help an enterprise manage customer relationships in an organised way.
Companies today use their CRM resources to organise, acquire, retain and cultivate profitable, long-term customers by matching your company's objectives with the customer's needs.
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What is ChilliDB CRM?
ChilliDB is the hottest Australian made CRM solution designed specifically for all companies that want business database solutions that strike the right balance between value for money, security and accessibility and the ability to be customised to suit to the way you work.
ChilliDB is a customisable, user friendly, secure, web based search tool and database for storing such information as contacts, organisational information and interactions you have through you day to day business. ChilliDB allows instant access to information stored in ChilliDB’s centralised database allowing your staff to access, analyse, retain and report on the data at hand, delivering maximum efficiency and productivity to your business.
ChilliDB is available for purchase now and can easily be customised to include any specific needs you may have. The following are just a few of the more popular modules are included in the base product:
- Survey Module
- Membership Module
- Events Module
- Time Sheet Module
- Asset Management Module
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Why is ChilliDB right for my business?
ChilliDB has been designed to enable all required information regarding organisations, contacts and interactions to be recorded securely and to be available for subsequent enquiry and reporting on any web based peripheral.
Quick and easy access to information is essential in today’s fast paced competitive environment. ChilliDB allows you to keep your finger on the pulse, allowing you to manage your day to day activities with one web based login. Imagine the time you can save by eliminating all of those individual programs you are running that aren’t currently centralised or accessible in one easy to use system!
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Can I customise ChilliDB to suit my business?
Of course! This is why ChilliDB is way ahead of its competitors! By allowing you to add and remove additional data capture fields to the system, you can be sure that no matter what, ChilliDB can accommodate all your information capture needs. ChilliDB can be customised to meet your requirements and specifications easily without having to have programmers involved.
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Does ChilliDB integrate easily with other applications?
ChilliDB is built using the Microsoft .Net framework which is specifically designed for easy interoperability.
When you have outgrown your Excel or Access Database, it is easy to import your valuable data to ChilliDB.
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What is Wireless Data Access?
Wireless Data Access means that you do not need to be cabled to a network to access ChilliDB. ChilliDB has support for devices which operate via WiFi, 3G or GSM.
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What are the software and hardware requirements for ChilliDB?
ChilliDB utilises a number of software systems which have their own server requirements - e.g. SQL Server, Windows Server, IIS. In consideration of those services, the minimum ChilliDB Hardware Requirements are:
- Xeon Duel Core 2.0Ghz
- 4GB RAM
- 10Gb Hard Disk Space
- 100Mb NIC
At all times, err on the side of caution and ensure that the higher resource requirement be selected to ensure your system performs adequately. In addition, Click Here to download the ChilliDB Minimum System Requirements PDF.
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How secure will ChilliDB keep my data?
ChilliDB is built on Microsoft .Net framework with Microsoft SQL Server, providing an enterprise level architecture and database solution. SSL encryption can be used to protect the data within ChilliDB, this technology secures your data by encrypting information and providing authentication.
SSL is short for Secure Sockets Layer, a protocol developed for transmitting information via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message. Both Netscape Navigator and Internet Explorer support SSL.
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How much does ChilliDB cost?
ChilliDB is extremely affordable, arguably the most affordable CRM solution on the planet! You can either pay a one off licensing fee and an annual support fee or we can host your database and you pay a small per user per month fee whilst we take care of all running and maintenance of the system. Because we customise ChilliDB to suit your requirements the total cost of the tailored end solution is different for everyone!
Contact our friendly Sales Executives today for more information on pricing.
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How do I give feedback or suggestions on ChilliDB?
If you have any feedback or suggestions about ChilliDB.com or the product itself, whether it be good or bad - we would love to hear from you!
We value your input and we always endeavor to take into account our clients (and potential clients) needs and suggestions when improving ChilliDB.
Click Here to contact us using our online form.
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What is the difference between Hosted and Onsite ChilliDB?
ChilliDB is available in two models - Hosted and Onsite, to allow you to choose the best ChilliDB experience for your business.
Access to the ChilliDB can be achieved in one of two ways. Either by obtaining a license to operate the software within your office or by accessing the software on our hosting servers via the internet.
Both options are described in more detail below.
Running the software internally:
Firstly establish how many licenses you require by assessing how many users will concurrently access the software at any one time. For example, in an organisation with 10 staff, only 5 users may use the software at the same time. In that case you would need 5 licenses. Licenses are perpetual meaning they do not expire. If access for more users is required, you can purchase additional licenses at any time. You must purchase a minimum of five licenses initially to operate ChilliDB.
After purchasing the required licenses you will be provided a copy of the latest version of ChilliDB. To ensure you have access to new versions as they become available and support if required please see Maintenance & Support.
Accessing the software on a hosted server:
Running the ChilliDB through a hosted server option is an ideal approach when you do not have a internal server or IT support staff to manage the software internally. Additionally, rather than an upfront investment in license purchasing, you only pay monthly for access to the software based on the number of users that require access. Maintenance and Support is built into the monthly cost. To ensure reliability and security, the software and your data is housed in a secure data centre. To operate ChilliDB using this approach, you only need a browser and internet connectivity; we take care of the system maintenance.
Click Here to find out more about the differences.
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