Ensuring ChilliDB can send emails on your behalf

You may encounter scenarios where you are emailing recipients who share the same email address. The way this is handled depends on whether mail merge tokens are used in the email or not. Mail Merge Tokens are Used The email is sent out to each recipient as the email content may differ for each one. Mail Merge Tokens are not Used Only one email sent to each unique email address. Was this article helpful?

Message templates are used to quickly reuse common emails and maintain consistency with your email structure. Email tokens across multiple different modules are available to personalise your message for each recipient. Message templates are created under Utilities > Message Templates > Create. You will first be asked to give a categorisation, name and description for the message template. Then provide the details of the message including the type of template (either email or SMS), categorisation used when the message is stored as a note, and the subject of the email/sms. Message templates are sent from the send message menu under 'Send Email Using Template' or 'Send SMS using template' Templates can also be loaded from the send message screen by selecting the 'Use Templates' link under the actions menu Was this article helpful?

ChilliDB can track if your Messages are being opened or not through the "Track Open" checkbox on the "Tracking Options" section of the Send Message window. These checkboxes are shown by clicking the 'Show Tracking options' link from the actions menu. When each email is sent out, we automatically add a piece of code that requests a tiny, invisible image from our web servers. So when a reader opens the email, the image is downloaded, and we can record that download as an open for that specific email. The opened status of the email can be checked by viewing the note created after the email was sent. It is important to understand that the open rate is not a 100% accurate measure. Recording an 'open' can only happen if the reader's email client is capable of displaying HTML with images, and that option is turned on. So if you are sending text-only emails, there is no way to record open rates. Similarly, people reading your HTML email without images showing will not be recorded as opens. Another issue is that your readers may have a preview pane in their email client. That preview pane might be displaying your email automatically (and therefore downloading the images) without the reader ever having to click on it or read it. So you should never take your open rate as a hard and fast number, because you can never know the true figure. It is much better used as general guide, and as a way of measuring the trends on your email campaigns. Was this article helpful?