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The following videos will assist with using the ChilliDB Web Controls. For more information, please read the articles here Subscription Membership Forms Events Listings

Q: When contacts are expired, does it automatically remove them from a distribution list? A: When a contact is expired all records related to them are expired too. ChilliDB does automatically unsubscribe them during the expiring procedure. The reason for being unsubscribed in the distribution list is shown as 'Contact expired from system' . Q: What happens if they have been expired by accident? How would they be un-expired and resume their subscriptions? A: This is most easily done by clicking 'Subscribe to other lists' from the distribution list tab on the contact page and selecting the distribution lists you would like to subscribe to. For other records such as memberships, you can filter for expired records and un-expire from there Was this article helpful?

In many areas of ChilliDB such as custom fields, contacts, organisations, and most other modules, we provide the expire concept. Expiring data is a way to effectively delete something but with the option to bring it back again if needed. Deleting data permanently deletes it from ChilliDB. An expired contact for example is hidden from the system like they are deleted but they can be viewed from the search if filtering for expired contacts, and be unexpired if needed. If you are unable to see the expire option for a record, please check your user role tickets using System > Users > Maintain Roles + Tickets, or contact your system administrator if you don't have access to the Users menu. Most areas of ChilliDB don't provide a delete function, if you would like to delete something but are unable to do it yourself, we can do so using helpdesk support hours. Was this article helpful?