HEALTH SERVICES

ChilliDB for Health Services delivers a healthy and productive partnership

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Polymorphic Solutions has been providing expertly customised ChilliDB to Divisions of General Practice, Medicare Locals and now Primary Health Networks as well as many varied Health Service Providers for over 10 years! We value our position as the leading information system for these clients and continue to support and inovate as the landscape changes in Australian healthcare service delivery. We value our position as the leading information system for these clients and continue to support and inovate as the landscape changes in Australian healthcare service delivery.  

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ChilliDB for Health Services comes bundled as a specialised template and features which will ensure that you are able to meet all of your reporting demands. It also ensures that you can continue to manage all of your stakeholders and contracts and also track all of the activities in one centralised system to streamline your reporting. Dedicated modules will help you manage specific program reporting, contracts and commissioning activities, as well as the delivery of those activities to your clients.

Brisbane North Primary Health Network

Simon Carr - Manager - Information Services

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"ChilliDB has been our trusted stakeholder engagement platform for over 10 years. It is critical to the day to day operation of our business and meets all of our information capture, management and reporting requirements. Having the flexibility to extend and customise our system ourselces as our business needs change with little effort is the biggest advantage ChilliDB gives us."

Contacts, Clients and Stakeholder

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ChilliDB captures and manages any information you may wish to store on stakeholders, clients, and their staff through Organisations and Contacts.  You can track their relationships and report on all activities performed with and on behalf of those stakeholders, clients, and contacts across the entire product.

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If you need to store information on Clients who participate in sensitive programs, you can utilise the Client Administration module to isolate these Clients into Programs and utilise the Sensitivity module to secure access to specific staff.

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Notes, Activity Tracking, Service Delivery, Workflow

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ChilliDB Notes is where you record all communications and interactions that you have with your Contacts, Clients and Organisations.

Customise what information you capture in your Notes through our Custom Fields which allows you to build forms to meet your program, project or service delivery requirements to ensure that you are able to report accurately and efficiently on all of your Organisation's business.

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ChilliDB Alerts can be set for Notes to add reminders and drive workflow activities ensuring an activity can be followed up at a later date.

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Messaging and Communications

ChilliDB Messaging allows professional personalised communications to be sent through ChilliDB.  Messages can be sent as Emails, SMS and Faxes and you can create Distribution Lists for managing your regular communications. ChilliDB allows you to create rich HTML emails for your messages.

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Tracking 

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All messages sent through ChilliDB are categorised and recorded as Notes which are linked to your Contacts and Clients so you can keep a history of all your communications.  You can track Opening of Emails as well as Read Receipts and request Delivery Receipts. 

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Message Templates, Personalisation of Messaging

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Define Message Templates with HTML and Plain Text content to ensure that your messaging matches your recipient's preferences and personalise all emails to include people’s names and other key information. Message Templates allow you to maintain a consistent and professional standard for all communications.

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FREE SMS

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ChilliDB includes SMS capabilities out of the box with every client receiving a FREE monthly allocation of SMS messages with options to pay for additional messages.

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FREE Outlook Plug-in

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ChilliDB provides a FREE Outlook Plug-in which allows you to quickly store emails received and sent using Outlook into ChilliDB as Notes, ensuring all activities which must be reported are held centrally in ChilliDB and reportable.

Events, Training, Professional Development

ChilliDB Events are ideal for managing your training, workshops and events. ChilliDB will also facilitate your event registration, planning and delivery processes by managing event preparation, venue information and scheduling, logistics, speakers and program content preparation, and keep on top of event day activities with custom name tags, sign in sheets and certificates. 

ChilliDB Events supports Continuing Professional Development (CPD) by allowing you to track point entitlements per session identifying who attended, cancelled, or didn't attend on the day. Maintaining accurate data and allowing you to report that information to the participants or their professional bodies.

Publish your Events listing and calendars onto your website using ChilliDB Web Controls enabling Event Registrations directly into ChilliDB.  

ChilliDB provides report extracts enabling direct uploads into the National Prescribing Services (NPS) reporting system.

Contract Management, Commissioning

ChilliDB Contracts module allows you to track all of your Contracts, from Prospect or Opportunity through to Contract execution, recording all activities and keeping track of key dates and deliverables associated with the Contracts.

The ChilliDB Contract Module leverages the Contacts and Organisations you hold in your system offering comprehensive workflow process options and ChilliDB Alerts to allow staff to track the progress of contract deliverables throughout a Contracts’ lifecycle

Survey, Data Collection and Cleansing, Needs Assessments

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The ChilliDB Survey module provides a powerful built in Survey tool to streamline your data collection and maintenance and inform your business activities. Don't waste time exporting your information to another system or trying to get Survey response data from another system back into ChilliDB. ChilliDB gives you the ability to create professional looking surveys, prepopulate information from ChilliDB onto those Survey forms, the ability to send personalised invitations to your Contacts, Clients or Members, and then merge information gathered through those Surveys back into ChilliDB. The merge can be performed either manually or automatically depending on your needs.

Custom Fields, Form Building

A powerful feature within ChilliDB is the ability to easily create your own forms and add fields into those forms without the need for application development. Fields can be of any type including; date, time, text, currency, drop downs, yes/no and many more along with calculated formula fields. There is no limit to the number of Custom Fields that may be added. Custom Fields will ensure the system is easily customizable to respond to changing business and reporting requirements quickly.

Searching, Reporting, Data Mining, Visualisations

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ChilliDB includes a number of options to view and find information to meet any users needs, including:

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• Search screens which allow searching of both standard fields and Custom Fields.

• A Data Mining module which allows you to mine, group, aggregate and surmise information within ChilliDB. 

• Visualisations of your data to allow you to visualise your data.

• Reporting allows for parameterised and professional reports to be created and then uploaded into ChilliDB for other ChilliDB users to view. In addition to viewing and printing, reports can be exported to other popular formats such as PDF to enable emailing to external users.

Security

A broad range of permissions can be assigned to control user access throughout ChilliDB. In addition to module specific permissions, user’s abilities for reading, updating and deleting data can be controlled.  Role based security is employed to simplify security management where permissions are assigned to roles rather than directly to users. Users are then assigned to roles and are governed by the rights of those roles.

Specialised Program Delivery Modules

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ChilliDB includes a number of specialised modules specifically for Health Service organisations, whether they are providing the services themselves, or commissioning the services to your Providers and only require management level program information for reporting.

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Supported Programs

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• Access to Allied Psychological Services (ATAPS)

• Rural Primary Health Services (RPHS)

• Any Co-ordinated Care or Clinical Program (Client Admin)

• Partners in Recovery (PIR)

• Home and Community Care (HACC)

• Closing the Gap (CTG)

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Secure and Managed Provider Access

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These modules can allow you to provide access into your ChilliDB by your providers even when they work outside of your organisation, fully secure in the knowledge that they are only permitted to do the activities and see the the information that you have allowed them to perform.

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Streamlined Reporting

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Each of these specialised modules includes streamlined reporting which generates the data extracts required for each program at the push of a button.

Publish a Service Directory from ChilliDB in less than 30 minutes!

Using the Organisations Web Control, you can choose to publish a listing of clients directly from ChilliDB, and it should take no longer than 30 minutes!

You can choose which clients (for example, those who opt in to be published), you can choose which fields are presented on the Search, Listing, and Details pages that the Organisation Web Control presents for you on your website.

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BENEFITS

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• You manage your Web Controls from within ChilliDB
   

• All information on your Service Directory is LIVE, pulled directly from ChilliDB
   

• You can define as many listings of Organisations or Contacts that you need. For instance, to meet different programs, so that clients can use your website to find services you provide through your provider network