ChilliDB for Community Services drives better service delivery!


ChilliDB understands Community Service organisations face challenges delivering services effectively with few resources to many clients with little time, and being in a position to efficiently record and report of all of the activities undertaken to the many separate and different reporting bodies.


ChilliDB for Community Services comes bundled with features which will allow you to better engage your stakeholders and clients, achieve greater outcomes for your clients and simplify reporting with support for data extraction to many reporting systems available.

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Client Management, Case Management


Messaging and Communications


Survey, Data Collection and Cleansing, Needs Assessments


Contacts, Clients and Stakeholder


Events, Training, Professional Development


Custom Fields, Form Building

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Notes, Activity Tracking, Service Delivery, Workflow

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Contract Management, Commissioning

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Searching, Reporting, Data Mining, Visualisations


Client Management, Case Management

ChilliDB enables a user to define any number of types of Clients (such as a Patient or Participant on a Coordinated Trial), and build data capture forms quickly with pre-built features commonly used in care coordination programs. 

Forms can then be customised to meet specific program needs and limited to only the staff who need access.

ChilliDB provides full Case Management integration, which allows Case Workers and Case Managers to assess, plan and monitor the delivery of support to the client, and adhere to milestones you define.

The analysis of activities generated from the Case Management module will provide support for planning, reporting and system advocacy, to implement better outcomes through any form of Case Management or Process, driven through program delivery.

Client Administration and Case Management includes features to support:

  • Referrer Details

  • Carer Details

  • Client / Case Notes

  • Action Plans

  • Financial Expenditure

  • Consent Details

  • Exit Information Details

  • Interpreters Details

  • Next Of Kin Details

  • Case Management

  • Case Allocation, Referral, Notifications and Escalations

  • Time Tracking

  • Service Delivery Tracking

Contacts, Clients, Stakeholders

ChilliDB captures and manages any information you may wish to store on stakeholders, clients, and members through Organisations and Contacts. You can track the relationships between Contacts, Clients and Members and are able to report on all activities performed with and on behalf of those stakeholders, clients and members across the entire product.

If you need to store information on Clients who participate in sensitive programs, then you can utilise the Client Administration module to isolate these Clients into Programs and Sensitivity to secure access to those Clients.

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Notes, Activity Tracking, Service Delivery, Workflow



ChilliDB Notes is where you record all communications and interactions that you have with your Contacts and Clients.


Activity Tracking and Service Delivery

Customise what information you capture in your Notes through our Custom Fields which allows you to build forms to meet your program, project or service delivery requirements to ensure that you are able to report accurately and efficiently.


Alerts and Workflow

ChilliDB Alerts can be defined on Notes to add reminders and drive workflow activities so an activity can be followed up at a later date.


Messaging and Communications

ChilliDB Messaging allows professional personalised communications to be sent through ChilliDB. Messages can be sent as Emails, SMS and Faxes and you can create Distribution Lists for managing your regular communications. ChilliDB allows you to create rich HTML emails for your messages.



All messages sent through ChilliDB are categorised and recorded as Notes which are linked to your Contacts and Clients so you can keep a history of all your communications. You can track Opening of Emails as well as Read Receipts and request Delivery Receipts. 

Message Templates, Personalisation of Messaging

Define Message Templates with HTML and Plain Text content to ensure that your messaging matches your recipients preferences and personalise all emails to include people’s names and other key information. Message Templates allow you to maintain a consistent and professional standard for all communications.



ChilliDB includes SMS capabilities out of the box with every client receiving a FREE monthly allocation of SMS messages with options to pay for additional messages.

FREE Outlook Plug-in

ChilliDB provides a FREE Outlook Plug-in which allows you to quickly store emails received and sent using Outlook into ChilliDB as Notes, ensuring all activities which must be reported are held centrally in ChilliDB and reportable.


Events, Training, Continuing Professional Development

ChilliDB Events are ideal for managing your training, workshops and events, and ChilliDB will facilitate your event registration, planning and delivery processes by managing event preparation, venue information and scheduling, logistics, speakers and program content preparation and keep on top of event day activities with custom name tags, sign in sheets and certificates. 


Publish your Events listing and calendars onto your website using ChilliDB Web Controls enabling Event Registrations directly into ChilliDB.    

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Contract Management, Commissioning

ChilliDB Contracts module allows you to track all of your Contracts, from Prospect or Opportunity through to Contract execution, recording all activities and keeping track of key dates and deliverables associated with the Contracts.


The ChilliDB Contract Module leverages the Contacts and Clients you hold in your system, comprehensive workflow process options and ChilliDB Alerts to allow staff to track the progress of contract deliverables throughout a Contracts’ lifecycle.


Survey, Data Collection and Cleansing, Needs Assessment

The ChilliDB Survey module provides a powerful built in Survey tool to streamline your data collection and maintenance and inform your business activities. Don't waste time exporting your information to another system or trying to get Survey response data from another system back into ChilliDB. ChilliDB gives you the ability to create professional looking surveys, prepopulate information from ChilliDB onto those Survey forms, the ability to send personalised invitations to your Contacts, Clients or Members, and then merge information gathered through those Surveys back into ChilliDB. The merge can be performed either manually or automatically depending on your needs.

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Custom Fields, Form Building

A powerful feature within ChilliDB is the ability to easily create your own forms and add fields into those forms without the need for application development. Fields can be of any type including date, time, text, currency, drop downs, yes/no and many more along with calculated formula fields. There is no limit to the number of Custom Fields that may be added. Custom Fields ensure the system is easily customizable to respond to changing business and reporting requirements quickly.


Searching, Reporting, Data Mining, Visualisations

ChilliDB includes a number of options to view and find information to meet any users needs, including:
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Search Screens

Allows searching of both standard fields and Custom Fields.



Allows you to visualise your data

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Data Mining Module

Allows you to mine, group, aggregate and summarize information within ChilliDB.



Allows for parameterised and professional reports to be created and then upload into ChilliDB for other ChilliDB users to view. In addition to viewing and printing, reports can be exported to other popular formats such as PDF to enable emailing to external users.

Specialised Program Delivery Modules

Streamlined Reporting

Each of these specialised modules includes streamlined reporting. ChilliDB includes a number of specialised modules specifically for Community Service organisations.


Supported Programs

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Client Administration

The ChilliDB Client Administration module supports any Coordinated Care program.

Partners In Recovery (PIR)

Partners in Recovery (PIR) streamlines the client journey while providing a flexible and comprehensive client and case management solution.

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Home and Community Care (HACC)

Home and Community Care provides funding for services which support the frail older people and their carers.

How to Manage Clients and Cases

The following video provides a quick walkthrough of the module showing Client information, Client Notes, Action Plans, Financial Expenditure and Case Management integration



Request a free short 30 minute demonstration to learn more about what ChilliDB could do for you!

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