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The Future of Client Management: ChilliDB at the Forefront of 2023 Trends

Updated: Aug 31, 2023

In the world of Client Management Systems, staying ahead of the curve is one of ChilliDBs goals. As we delve into 2023, several trends shaping how we manage our data more effectively.

Current CRM Trends to Watch in 2023:

1. AI Integration: The integration of Artificial Intelligence into CRMs is revolutionising how businesses interact with their clients. From predictive analytics to personalised recommendations, AI is enhancing user experiences like never before.

2. Advanced Automation: Automation is streamlining operations, from task execution to reporting, making CRMs more efficient.

3. Emphasis on Customer Experience and Personalisation: CRMs are focusing on providing a better shopping experience and personalising interactions at scale.

4. Enhanced Mobile CRM: With the world going mobile, CRMs are focusing on offering seamless experiences on smartphones and tablets.

5. Social CRM Enhancements: Integrating with social media platforms is enabling businesses to engage better with their audiences and gather valuable insights.

6.Customisable Dashboards: Allow users to customize their dashboards, displaying the most relevant metrics and data at a glance. Offer widgets or modules that can be added or removed based on user preference.

What ChilliDB Offers:

ChilliDB, tailored for Australian not-for-profit, health, and community organizations, is already a step ahead:

1. Customisable Client Management: ChilliDB is adaptable and user-friendly, allowing businesses to tailor the system to their unique needs.

2. Integration Capabilities: From Outlook to Xero and Mailchimp, ChilliDB offers a range of integration options, making operations smoother.

3. Event and Membership Management: ChilliDB simplifies event planning and membership management, offering tools that cater to modern organizational needs.

4. Customisable Dashboards: With ChilliDBs brand new Dashboard, you can customise and visualise data like never before. We've reimagined the way you interact with your data and given ChilliDB a fresh, modern makeover, enhancing the look and feel of your dashboard. The result? A visually stunning platform that ensures what’s important to you can be seen with ease. Get ready to dive into your data, discover new insights, and make data-driven decisions with ease.

What's Coming to ChilliDB:

We're excited to announce that AI integration is on the horizon for ChilliDB! We are looking at integrating features such as Predictive Analytics, Automated Data Entry, Personalised Recommendations, Automated Reporting, Assistance in Case/Event/Membership Management and more. However, we want to ensure that our AI solutions are not just technologically advanced, but also tailored to the specific needs and preferences of our users. This is where your ideas, suggestions, and expectations for our AI integration come in.

We are committed to creating an AI-powered platform that is not just innovative, but also user-centric and community-driven. This is an exciting opportunity for our customers to have a direct impact on the future of ChilliDB.

Let's make AI work for you. Fill out the survey today!


Alnofeli, K., Akter, S., & Yanamandram, V. (2023). 17. Understanding the Future trends and innovations of AI-based CRM systems. Handbook of Big Data Research Methods: 0, 279.

Mask, C. (2023, June 29). The future of CRM - Key Trends & Technology for 2023. TechnologyAdvice.

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Noting Item 4 under current trends when will ChilliDB come in a mobile app form?

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