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Why Do I Need A CRM?

Updated: Jan 23, 2023

ChilliDB is an Australian, tailor-made CRM software specialising in the areas of: Not-For-Profits (NFPs), Healthcare, and Community Services. ChilliDB is built from scratch, with personalised features to suit your specific business requirements.

If you are the CEO of an organisation in any of the above sectors, you are likely to be aware of how time-consuming it can be to stay on top of managing your client/customer database. You may have heard the term CRM, or Customer Relationship Management, mentioned before, but you have been unsure about whether this type of system is the right one for you.

If you are aiming to make it a bit easier to manage your work and you want to be able to communicate with your clients and customers at ease, then a CRM database might just be the right solution for you. We guarantee to make it easier for you to manage your extensive contact list and we are here to help you with every step of the training process.

A couple of reasons why you may be interested in investing in a CRM system like ours is:

  • You will find it much easier to connect with your customers

When you choose a CRM system, you will almost instantly understand how important it is to be connected with your customers and to know what they are looking for when they make contact with your organisation. This does not only apply to your customers who are purchasing your product or service, it also applies to the clients, associates, members and donors of your organisation.

  • It will enable you to centralise your customer database

With a CRM database such as ChilliDB, you will be able to keep track of your customer database. All your relationship and process data will become available in one easy to manage program. This allows for your client and customer information to be stored on one platform. Whether you are recording metrics, following up on queries, or simply just searching for an email address, all of your communication is kept in one place.

  • You will have a secure cloud storage system

Everything becomes a little bit more secure with the assistance of a CRM system. With ChilliDB’s product, you will have full controlled access to all of your customer information, as well as the advantage of storing any business information in the cloud. Any data which is held in the cloud guarantees maximum protection, meaning that your customer and client data is protected.

  • Your business will become remote

With our CRM system, ChilliDB will enable you to conduct business from absolutely anywhere. Our Customer Relationship Management system enables you and your employees to manage your work load and your customers through our mobile-optimised web interfaces, mobile apps and offline access. This not only allows you the freedom to work on your reports on the go, but it also means that you can connect with your clients or customers instantaneously. With our CRM database, ChilliDB provides you with a fantastic set of productivity tools so that you can create, edit or collaborate quickly and efficiently on a secure and easy to manage system.

If you wish to learn more about ChilliDB or to request a free demonstration, don't hesitate to contact us here.

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