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Allocate Tickets to Roles

Updated: Feb 24, 2022

Setting up users in ChilliDB so they are able to be allocated roles and permissions (tickets) associated with those roles is a 3 step process:

1) Ensure the user has been created in the Contacts module (Contacts - Create). See these links for more information on how to create contacts:

2) Create a role/roles in the Users module to link to the user. To do this click on the 'System' menu item and then choose 'Users' - 'Maintain Roles + Tickets' - 'Create'.

3) Link a user to a role by clicking on 'System' - 'Users' - 'Maintain Users'.

Creating Roles and Allocating Tickets

Most new users to ChilliDB create a 'Standard Users' role and then set permissions for actions that this role may perform. Once permissions have been set, any users put into the 'Standard Users' role may perform actions associated with these permissions. For example, if they are given access to the 'CRM Core' ticket as a whole (done by clicking the checkbox next to this option in tickets), they will be able to perform tasks such as maintain contacts/organisations/notes (view/create/edit/expire); message templates; staff tracking and so on.

To create a 'Standard Users' role, log-in to ChilliDB and from the System menu, select Users - Maintain Roles + Tickets. Then click on 'Create'.

Users are then prompted to name the role, and designate the required permissions in the checkbox list at the bottom of the page. They are able to search for specific permissions here by entering the name of the module/task they want to permit access to in the search box provided.

Some modules have permissions specifically for managers. These tickets group management/role-specific permissions together. Users should work their way through the list of permissions to ensure they have given the relevant system and role-specific permissions to each role they create. Once finished, click 'Save'.

After this role has been created, it will be visible in the User Roles List, but can also be accessed by navigating to System - 'Users' - 'Maintain Roles + Tickets'.

Note: If a role that has been created has not been given the necessary permissions to access certain modules/system management tasks in ChilliDB, they will not be visible to users allocated to those roles.

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