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Sending Emails to Recipients with the Same Email Address

Updated: Dec 9, 2021

You may encounter scenarios where you are emailing recipients who share the same email address. The way this is handled depends on whether mail merge tokens are used in the email or not.

Mail Merge Tokens are Used

The email is sent out to each recipient as the email content may differ for each one.

Mail Merge Tokens are not Used

Only one email sent to each unique email address.

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