ChilliDB Backup Policy

At ChilliDB, we implement a structured and secure backup strategy to ensure business continuity and data integrity. Our backup system is designed to provide both short-term and long-term recovery options, safeguarding critical information.

Backup Frequency

• Nightly Backups – A complete backup of the CRM database is performed every night, ensuring an up-to-date restore point.

  
  

• Retention Policy – Daily backups are retained for 30 days, while a single backup is stored for each month over the past 12 months.

  
  

Backup Retention Strategy

• Daily Backups – Maintained for the last 30 days, allowing restoration from any of the previous 30 nights.

  
  

• Monthly Backups – Retained for the past 12 months, ensuring historical data recovery when required.

  
  

Customer Access to Backups

Customers cannot export or manually back up the database. However, in the event of a request, we will restore the necessary data from our backup system and make it available.

Key Benefits of Our Backup Approach

• Consistent Data Protection – Regular automated backups mitigate the risk of data loss.

• Reliable Recovery Options – Daily and monthly backups ensure flexibility in data restoration.

• Business Continuity Assurance – A structured retention policy supports both immediate and long-term recovery needs.

Our robust backup infrastructure ensures that essential business information remains protected and readily accessible in case of unforeseen events.