CRM OVERVIEW; What is CRM?

 

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What is a CRM?

 

A simple definition of a CRM

CRM stands for customer relationship management.

It's a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

Essentially a Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with clients and potential clients. 

How is ChilliDB diiferent to other CRMs

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ChilliDB is an Australian, tailor-made Client mangement software specialising in the areas of: Not-For-Profits (NFPs), Healthcare, and Community Services. ChilliDB is built from scratch, with personalised features to suit your specific business requirements. Instead of focusing on sales unlike other CRM type system Chilli is specifically for these types of oranisations to ensure they obtain funding and stay If on top of managing their client/customer database.

Who is a Client management system for?

A Client management system gives everyone a better way to manage their external interactions and relationships.  This tool lets you store customer and contact information, record notes on each individual person, and manage communication, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.

With visibility and easy access to data, it's easier to collaborate and increase productivity. 

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What does it do?

 

Allow contracts to be managed for organisations and their representatives, with workflow ability enabling staff to track the progress of contract deliverables throughout a Contracts’ lifecycle.

ChilliDB Events are ideal for managing your training, workshops and events.

Case Management Software for Building Stronger Cases. Providing a framework to follow, backed up with  Notifications to ensure that you are always on track of your business.

ChilliDB Membership centralises your membership management, leveraging the whole of ChilliDB to support you in your day to day business.

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