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Get in front of your clients by utilising ChilliDB's SMS feature. ChilliDB allows you to easily send SMS messages to your contacts by either clicking on their mobile phones numbers or adding their mobile phone numbers to your distribution lists. ChilliDB SMS also allows users to add mobile number fields to their web forms and once submitted the number will be automatically added to a distribution list for communication. "SMS has a 98% open rate—way higher compared to 20% for email." - Gartner, 2021 ChilliDB SMS allows you to: Send reminders to your participants on events Send bulk text messages through distribution lists Send alerts and notifications for any contact or organisation who has registered for information alerts Option for clients to opt out of messages by replying "STOP" Track details of the messages sent and restrict who can send them Comparing SMS to Email SMS No internet is required SMS requires no internet which means you can reach your clients anytime and anywhere with mobile phone reception. Higher engagement levels SMS messages trigger banner notifications, alert sounds and more, to inform the user that they have a new message. Engagement levels are higher in SMS messages as it has been recorded that "on average we pick up our phones 58 times per day." - The Guardian, 2021 Character and length limit SMS messages are limited to 160 characters which allows you to keep your messages concise and encourages your audience to read the main points. Read more about our SMS limits here. Email More cost effective Most email services offer free accounts and let you bulk email for free. No character and length limit Unlike SMS, emails have no restrictions on lengths and character limits which means you can provide all information as needed. You can also include images and file attachments. Personalised fields Emails allow you to use merge tags without risk to the email size. Merge tags allow your emails to be more personalised and to grab the user's attention more easily. ChilliDB's SMS is an alternative and efficient way to keep your audience informed and up to date. Find out more ways to connect to your clients using ChilliDB through our article here.

Discover 7 hidden features in ChilliDB through our new blog post.

ChilliDB understands the important work suicide prevention services do to create awareness and provide support to those struggling.

Save time by taking advantage of ChilliDB’s Outlook Add-In. The ChilliDB Outlook Add-In helps keep your communication records up to date and allows you to quickly save emails to the ChilliDB database without leaving Outlook. Quickly save emails and file attachments to your ChilliDB database without leaving Outlook. Emails are saved as notes which are then filed against the matching contacts of the recipient and sender. ChilliDB Outlook Add-In lets you: Save emails as notes which can be followed up through ChilliDB Save file attachments Create new contacts and organisations efficiently Keep track of communications Match the sender’s and receiver’s names to the data in ChilliDB Set a category and type for the email Benefits Save time by storing emails as Notes in ChilliDB Easily store all email file attachments Quickly create contacts and organisations without leaving Outlook Get Started Either search for ChilliDB in the Microsoft Office Store or Click here to install the add-in from the Microsoft store Select the "Home" menu in Outlook and click on the ChilliDB icon after adding to your toolbar. Then enter in your ChilliDB credentials to store an email.​ ​For full instructions on the ChilliDB Add-In, please refer to our Outlook Add-In Guide.

Our latest version 3.3.5 has just been released. This new update allows exporting of your geocode address data and new date based grouping options in data mining and more.

Our latest version 3.3.4, is just about to be released. This new update includes the option of full Geocoded Address lookup and smarter automated notifications.

Our latest version 3.3.3, is just about to be released. In this new update we have added Two Step Verification, Color flagging of contacts and organisations and extended the new advanced search feature to organisation and notes.

In our latest version 3.3.2, just released we have added a new Timesheet module, MailChimp integration and a great new contact search capability.

We have been busy this year rewriting the interface to be faster and fully responsive as part of the major release 3.3. This enables ChilliDB to offer the best experience when viewed on the many devices now available. This release has now been provided to all hosted clients and will be available to onsite clients later this year. In parallel we are adding new features each month to enhance ChilliDB further and ensure it meets the growing needs of our clients. Look out for these new features over the upcoming releases.

We have been focusing on a number of key areas that from our experience will be critical, including: Preparation of a Template database designed for PHN organisations – This includes relevant Categorisation and Custom Fields to meet key program deliverables. PHN specific modules to support PHN organisations and resources that offer all the functionality required. Including the modules needed in the ChilliDB PHN edition ensures that you have everything you need in the most cost effective package. ChilliDB for Primary Health Networks includes the following features: ChilliDB platform – Contacts, Organisations, Notes, Events, Membership, Survey, Custom Fields, Data Loader, Data Mining, Reporting, Distribution Lists and Messaging along with a number of timesaving utilities. Specialised modules - Contract Management, Client Administration, and ATAPS Extensions – ChilliDB Outlook Plug-in and ChilliDB Web Controls for fast web site integration Data Mining Data Sets, Searches and Reports to ensure you have the foundation reports to meet your program reporting requirements. These are also compatible with our new Visualisations and Live Dashboards feature which will soon be available. Strategies, tools and resources for migrating from your existing ChilliDB system to the new PHN Template. This is for clients merging multiple ChilliDB databases, other systems or just looking to start fresh. Introducing the ChilliDB Community Forums! The Primary Health Network edition has been made possible by leveraging our experience with Medicare Locals and Divisions of General Practice before them, and through ongoing discussions with many of our clients as they plan their future operations. However, we recognise the need to broaden our engagement. With this in mind, we would like to invite you to collaborate in an online working group. The more collaboration, the better the outcome we believe can be achieved. We have launched the ChilliDB Community Forums where you will find a forum dedicated to Primary Health Networks. Registration is free, simple and available to all. The ChilliDB Community Forums are available through the Community Forums menu item.

To help you better implement and manage a CRM system, here is a quick overview of the different user types and basic structure of system responsibility and information management among our best practice clients: If you are looking at what factors contribute to your CRM decision – read our NFP CRM article with Probono. Super User Group Representing each key unit or department within your organisation, super users are advanced users that are the ‘go to’ person for best practice of ChilliDB. Super users will undertake activities for the entire organisation, like running reports, data mining, doing bulk uploads and ensuring system utilisation is maintained and improved. Super users often meet once a month to prioritise system enhancements, troubleshoot user challenges, communicate requests and enhancements with ChilliDB and oversee system usage policy. A primary super user in a larger organisation is often an Information Manager or Data Base Analyst, while supporting super users may include program delivery officer, IT manager and an office manager. These users often need unrestricted access for days at a time, so have Named Licences. Data Custodians ‘All day’ users may include front line staff like receptionists and administration support officers responsible for managing appointments and coordinating and updating external communication with contact and organisations. Data custodians must be trained and updated in best system practice and are generally intermediate level users with some additional training – especially categorisation and use of custom fields. They will often set-up and manage intermediate functions like surveys, membership and event activities and have a named licence since they are a frequent system user. Everyday CRM Users Our best practice clients have more than 80% of staff utilising ChilliDB, generally sharing concurrent licences as these users may log in once or day or a few times a week at most to record client notes, access and view records and update staff tracking. ‘Everyday users’ make up the bulk of users in an organisation. In some cases our best practice clients will dictate that ‘nothing is done unless it is in ChilliDB’ – so client records are methodically updated for improved collaboration and monitoring staff activities and service delivery. System Champion A senior level executive that is responsible for implementing and ensuring policy compliance, and communicating system priority at the senior executive level. Often a CIO (Chief Information Officer) or IT Manager, the system champion might communicate executive level reporting needs and update the CEO and board about productivity and communication benefits the system delivers. This user is infrequent and may only need a shared concurrent licence. How Does ChilliDB Help with Information Management and System Best Practice? ChilliDB Team works hard to enable our clients to achieve best practice and utilise the full range of system features, here is how we help: Quick Start videos to help you build an induction program for your users – alleviating the need for internal training Affordable Quick Start Packages provide a great mix of our experts setting up your newly deployed systems including some data migration and data mapping helps you start using your new system, quickly Affordable and accessible training for intermediate and advanced level users Questions So to start your journey onto implementing a new CRM system, start by answering these questions: Do you know who your key system users will be How do you see their roles in this Information Management strategy?