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Take advantage of our Training team to assist your staff and maximise ChilliDB's potential. Training Webinars available now! Below you will find details of some of our forthcoming Webinars. If you would like to participate in one or more of these webinars, simple follow the registration prompts under each Session Topic. Alternatively, if there is a topic you would like to see covered or organise a private training session then e-mail us for Training Request . We look forward to you joining us! * All time shown are based upon Australian Eastern Standard Time.

The ChilliDB Story -Being unified to make a difference for all. By Industry Health Services Community Services Not for Profit Associations By Category Features Home and Community Modules Demonstration Demonstation Videos Demonstation Request By Need Client Administration Case Management Donor Relationship management Client Management Event Management Marketing Automation Contract Management Membership Management Add ins Outlook SMS messaging Website forms Custom Fields Website Forms Pricing Store About ChilliDB What is ChilliDB? Our Story News What's New Features NFP, Community, Health What is a CRM? Contact Us Help Help Centre Help Desk Articles System Status Training Webinars Demonstation Videos New User New User Start up Packages Being unified to make a difference for all. Our Background Founded in 1996, under the parent company Polymorphic Solutions. We continue to provide a wide range of information technology services to all major industry sectors. ChilliDB CRM came about after a client came to Polymorphic Solutions looking for a way to manage their memberships, communication channel, and monitoring systems, all in one single, easy to use system. Polymorphic Solutions was happy to oblige, and the two worked closely together to formulate a database system that would fit exactly what this organisation needed to really make their jobs easier, and to ensure their members are more up-to-date, informed, and on track with their responsibilities. ChilliDB was born! From its launch, the CRM was one hot topic, rapidly expanding amongst the industry sector, proving that this was not just any ordinary database, this was a critical business management tool. The ChilliDB team continue to work with this client to make their system the best it can possibly be as their work processes evolve. And now that it has been tested, proven, and perfected it is ready for any type of business or organisation who is looking to make the most out of their relationships, improve productivity, and save time and money. ChilliDB is customisable, and accessible online anywhere and anytime. MARK SMITH, MARY KERRIGAN POLYMORPHIC SOLUTIONS FOUNDERS We help businesses get organised Businesses succeed when they are organised. Our mission is to deliver that skill with ease. Scalable and Flexible: CRM management solutions for any sized company A User Friendly Client Management System By easily allowing you to add and remove additional data capture fields to the system, you can be sure that no matter what, ChilliDB can accommodate all your information capture needs. Customised To Your Own Individual Business Model ChilliDB morphs into your own system, tailored especially for you, by you or with the support from friendly Polymorphic Solutions Staff, making it easily adopted by your staff. Focused On Managing The Services Provided Such as case management, customer service and the interactions with your stakeholders and clients instead of tools to support sales and marketing automation. Specified To What Works For You You can define specific workflows unique to your business, describe your own fields, profile key attributes and create your own screens, tabs, lists and views – without having to do any programming. Excel Spreadsheet Integration Looking for a program that can import all your spreadsheet information? ChilliDB can do that also, making it easy to get organised quickly! Helping businesses with their mission. Customer Success Hear how our customers use ChilliDB towards their success Help Articles Read articles and watch videos to learn about how to use ChilliDB READ OUR HELP ARTICLES SEE CUSTOMER STORIES Webinar Attend our teaching webinars to get an indepth look at how to you ChilliDB ATTEND OUR WEBINAR News Explore a range of content on the latest topics. READ OUR NEWS GET STARTED Request a free short 30 minute demonstration to learn more about what ChilliDB could do for you! FREE DEMO

Access to Allied Psychological Services allows you to securely manage all of your patient, referral and sessional information. ATAPS ChilliDB has a specialised ATAPS module which was developed in consultation with our clients. The ChilliDB ATAPS module has been trusted by countless organisations for many years to manage and report on the ATAPS program. GET STARTED WATCH DEMOS ACCESS TO ALLIED PSYCHOLOGICAL SERVICES (ATAPS) Access to Allied Psychological Services (ATAPS) was introduced to enable GPs under the Better Outcomes in Mental Health Care program to refer consumers to allied health professionals to deliver focussed psychological strategies. ChilliDB has a specialised ATAPS module which was developed in consultation with our clients. The ChilliDB ATAPS module has been trusted by countless organisations for many years to manage and report on the ATAPS program. This module enables your staff, be they coordinators of the program, or providers delivering the services, to securely manage all of your patient, referral and sessional information in the ChilliDB system. ChilliDB ATAPS Delivers Better Outcomes The ATAPS Module extends ChilliDB allowing you to leverage other modules such as Contacts, Organisations, Purchase Orders, Messaging and Surveys to securely manage and review: Summaries of diagnostic presentations Summaries of Focussed Psychological Strategies (FPS) delivered Patterns of referrals Referrals to each Allied Health Professional Patients who have been referred, but not yet presented Monitor improvement in mental health outcomes based on outcome measure data. Capturing your ATAPS data within ChilliDB means you can still keep your data in one central and secure location and you can also easily report this program data to your stakeholders. Send and Track referrals through ChilliDB for your Providers to be able to log into ChilliDB and securely manage their Patient. Benefits Using ChilliDB and the ATAPS module makes your life easier. If you are an existing ChilliDB client, you can quickly add this module to your system. If you are looking for a client management system to manage ATAPS - take advantage of the other functionality available in ChilliDB - ChilliDB can assist your whole organisation. Centralised Information Storage All of your data is in ChilliDB - Patients, Sessions, Referrals, Referrers, General Practitioners and Allied Health Streamlined Export / Import MDS Reporting Press a button and your data is exported into a special format required by the MDS website Commissioning Organisations can provide limited access to Providers Allowing the Providers to see their Patients and enter their Session data. The Commissioning Organisation can oversee and manage all ATAPS program delivery and report the information as required Streamlined Reporting to the MDS Website The ATAPS Module allows you to easily export your minimum datasets (MDS) for Patients, Referrals and Sessions and take this data to the MDS website and upload it. This saves valuable time by not forcing you to rekey information into external reporting systems. This data is exported to the format specified by the MDS website. GET STARTED Request a free short 30 minute demonstration to learn more about what ChilliDB could do for you! REQUEST A FREE DEMO

Discover a fresh, modern interface that places all your critical data right at your fingertips. Say goodbye to tedious navigation and embrace swift, data-driven decision-making. Our dashboard's intuitive visualisations and revamped panels are set to revolutionize the way you engage with your data. Introducing ChilliDB's Powerful New Dashboard We're excited to announce the launch of ChilliDB's powerful new dashboard, meticulously designed to streamline your data management and save you invaluable time. TRY CHILLIDB FOR FREE Experience Seamless Data Management Like Never B efore Discover a fresh, modern interface that places all your critical data right at your fingertips. Say goodbye to tedious navigation and embrace swift, data-driven decision-making. Our dashboard's intuitive vis ualis ation s and revamped panels are set to revolutionize the way you engage with your data. TRY CHILLIDB FOR FREE FEATURES User-friendly software with powerful features. New Visual isation Options Unlock the power of data with our new visualis ation graphs! From bar charts to column charts, donuts to gau ges, and line charts to pie charts, we've got it all. Dive deep into insights with our radar, scatter charts, and intuitive tally displays. These tools not only make data interpretation seamless but also enhance decision-making, foster collaboration, and drive business growth Maximise Efficiency Every feature is tailored to streamline your workflow: from real-time form submission tracking to a consolidated view of members and event countdowns, donation tracking and more. Dive into enriched client metrics that offer a deeper understanding of your interactions. The ChilliDB Dashboard isn't just a tool—it's your strategic advantage in making impactful decisions. User friendly With intuitive layouts, pre set visualisations, clear graph design, and responsive load times, users can navigate with ease, reducing the learning curve and enhancing productivity. Whether you're a seasoned ChilliDB veteran or a newcomer, the dashboard is crafted to cater to all proficiency levels, making data management feel like second nature. Dive in and experience simplicity at its finest. Customised Visualisation Easily make visualis ations that show what's important to you. Use our data mining tools to dig into your data and find the information you care about. Whether you want to see specific trends, track certain numbers, or just get a better look at your data, our platform has you covered. You decide what you want to see, and our tools help you make it happen. Turn your data into clear visuals that help you make smart decisions.. Transform Your Data Interaction With features tailored to provide clarity and ease, the new ChilliDB dashboard is more than just an upgrade; it's a complete transformation in how you view and interact with your data. Stay Ahead with ChilliDB Our commitment remains unwavering: to offer tools that make data management and analysis straightforward and effective. With the new ChilliDB Dashboard, we're not just meeting but exceeding that promise. Start your free 30 day trial. No card required. Essential $26 / User / Month* Premium $41 / User / Month* Enterprise Call us for a quote Includes an exclusive user license. Includes unlimited members and contacts (within reason) Suitable for small groups and start ups. TRY FOR FREE Offers an exclusive user license. Includes unlimited members and contacts (within reason) Exclusive features including web controls, Outlook plugin and more Suitable for all organisations. TRY FOR FREE Supports more users for less cost. Includes unlimited members and contacts. Suitable for Government departments and large enterprises. TRY FOR FREE Stay up to date

A Client Management system tailored for you. No credit card required, no software to install. Start your free trial today. Start your free trial. A Client Management system tailored for you. No credit card required, no software to install. Your 30-day trial includes: Pre-loaded data or upload your own Personalised guided tutorials for your industry Free Basic demonstration Your 30 day free trial will begin one hour after this form is filled out Starting at $26 Per Month* Questions? Talk to an expert: info@chillidb or call 1300 65 72 43

Helpful articles to answer any question you might have about ChilliDB By Industry Health Services Community Services Not for Profit Associations By Category Features Home and Community Modules Demonstration Demonstation Videos Demonstation Request By Need Client Administration Donor Relationship management Case Management Client Management Event Management Marketing Automation Contract Management Membership Management Add ins Outlook SMS messaging Website forms Custom Fields Website Forms Pricing Store About ChilliDB What is ChilliDB? Our Story News What's New Features NFP, Community, Health What is a CRM? Contact Us Help Help Centre Training Webinars Help Desk Demonstation Videos Articles New User System Status New User Start up Packages Get started with ChilliDB Messaging Free Trial Thank you for sigining up for a free trial this webpage will be a day to day guide that will help you get the most out of your ChilliDB Trial. r Create email template(s) r Send message to a ChilliDB contact Use ChilliDB Outlook add-in to import details into ChilliDB r r Set-up distribution lists Link to Mailchimp r Looking to advance to the next section? Getting Started with ChilliDB Looking to Upgrade to a plan? Wanting to continue to use ChilliDB? View our pricing and plans so we can best suit your every need. PLANS

Helpful articles to answer any question you might have about ChilliDB By Industry Health Services Community Services Not for Profit By Category Features Home and Community Modules Demonstration By Need Client Administration Donor Relationship management Add ins Outlook Case Management Client Management SMS messaging Event Management Marketing Automation Website forms Pricing Store About ChilliDB What is ChilliDB? Our Story News What's New Features NFP, Community, Health What is a CRM? Contact Us Help Help Centre Training Webinars Help Desk Demonstation Videos Articles New User System Status New User Surveys Get started with ChilliDB Configuring the Survey Module r Free Trial Thank you for sigining up for a free trial this webpage will be a day to day guide that will help you get the most out of your ChilliDB Trial. r Ensure user(s) have access to Survey tickets so they can access module features r Practice restricting user access to surveys Create Survey r r Enter survey details r Create your own template if necessary r Choose survey options r Choose submission, save & review options r Set up Sender notifications r Set up Staff notifications r Set up Responder notification options r Choose invitation options r Save survey r Duplicate Survey Map Out Survey r r Experiment with adding sections and questions to ChilliDB survey r Experiment with the survey layout/header etc r Preview survey to check it appears as you would like r Publish survey (if you didn’t include a date to be published when creating the survey) Send Out Survey Invitations r r Create a list of invitees to send invitations to r Send invitations Survey Follow-up r r Send a reminder (if necessary) r Search survey responses for a particular survey - find results r View survey responses/analysis/visualisations Looking to advance to the next section? Getting Started with ChilliDB Looking to Upgrade to a plan? Wanting to continue to use ChilliDB? View our pricing and plans so we can best suit your every need. PLANS

ChilliDB is a collection of modules and extensions which interact together to provide great flexbility, helping you to achieve more. ChilliDB - a diverse ecosystem The ChilliDB ecosystem is a collection of modules and extensions which interact as an integrated system to provide great flexibility helping you to achieve more. GET STARTED WATCH DEMOS By Industry Health Services Community Services Not for Profit Associations By Category Features Home and Community Modules Demonstration Demonstation Videos Demonstation Request By Need Client Administration Case Management Client Management Event Management Donor Relationship management Marketing Automation Contract Management Membership Management Add ins Outlook SMS messaging Website forms Custom Fields Website Forms Pricing Store About ChilliDB What is ChilliDB? Our Story News What's New Features NFP, Community, Health What is a CRM? Contact Us Help Help Centre Help Desk Articles System Status Training Webinars Demonstation Videos New User New User Start up Packages Explore each of the items under the Solutions menu to find out how we have implemented out of the box support for a number of government programs which streamline data collection and reporting for your stakeholders while providing you with comprehensive management and oversight of your business and programs. Many of the modules available in ChilliDB, coupled with the flexibility of Custom Fields, will allow you to support just about any program or activity through ChilliDB, while our extensions for Microsoft Outlook and you website will allow you to streamline data collection processes. SOLUTIONS Contract Management The ChilliDB Contract Management will manage all of your contracts, from opportunity stage through until contract execution and delivery. Read More Membership Management Our membership module allows you to segment your clients by creating customised membership packages. Read More Web Controls ChilliDB Web Controls bring the benefits of ChilliDB to your website with minimum effort. Read More Donor Relationship Management Maximise donor engagement and increase outcomes through our donation module which allows you to record donations and analyse your donor data. Read More Client Administration The ChilliDB Client Administration module supports any Coordinated Care program. Read More Event Management ChilliDB Events are ideal for managing your training, workshops and events. ChilliDB will also facilitate your event registration, planning and delivery processes. Read More Outlook Plug-In The ChilliDB Outlook Plug-in allows you to categorise and store emails as notes in ChilliDB from your Outlook mailbox. Read More Outlook Add-In Quickly save emails and file attachments to your ChilliDB database without leaving Outlook. Emails are saved as notes which are then filed against the matching contacts of the recipient and sender. Read More Case Management Case Management allows you to assess, plan and monitor the delivery of support to the client, and adhere to milestones. Read More Marketing Automation ChilliDB offers some Marketing Automation features for organisations that regularly send out campaigns and communicate with their clients. Read More SMS Messaging ChilliDB SMS provides Hosted ChilliDB clients with a simple to use and fully integrated SMS solution. Read More Government Solutions Home and Community Care (HACC) Home and Community Care provides funding for services which support the frail older people and their carers. Read More The Rural Primary Health Services (RPHS) Rural Primary Health Services improves access to primary and allied health care services and activities for rural and remote communities. Read More Partners In Recovery (PIR) Partners in Recovery (PIR) streamlines the client journey while providing a flexible and comprehensive client and case management solution. Read More

The ChilliDB Client Administration module supports any Coordinated Care program. Australia's Client Administration #1 choice Can manage all your information. Track all services and interactions. Designed for the Australian Not for Profit, Community and Health sectors. Client Administration FREE DEMO TRY FOR FREE Allows you to isolate clients that are provided services The ChilliDB Client Administration module allows you to isolate clients that are provided services into individual programs, implement security around who can work with those clients in each of those programs, and then build all of the forms that you need to support that program using a collection of features to fast track your setup. Define any number of types of Clients This module enables a user to define any number of types of Clients (such as a Patient or Participant on a Coordinated Trial), and build data capture forms quickly with pre-built features commonly used in care coordination programs. Forms can then be easily customised to meet specific program needs. Once a client is defined and forms are built, the user can then control the security access. See Providers and any other Organisations that you do business with outside your program delivery. Clients can be linked back to Contacts and Organisations which is where you would see your Providers and any other general Contacts and Organisations that you do business with outside your program delivery. Client Administration includes a number of pre-defined features out of the box including support for: Carer Details Case Notes Clinical Information Consent Details Counselling Services Exit Information Details Health Assessment and Care Plan Details Interpreters Details Next Of Kin Details Action Plans Financial Expenditure Client Administration in Action The following video provides a quick walk-through of the module showing Client information, Client Notes, Action Plans, Financial Expenditure. It also shows how you can utilise the Case Management module to introduce Case Management into your client program management. GET STARTED Request a free short 30 minute demonstration to learn more about what ChilliDB could do for you! REQUEST A FREE DEMO

The ChilliDB Contract Management will manage all of your contracts, from opportunity stage through until contract execution and delivery. ChilliDB Contract Management is taking care of business The ChilliDB Contract Module will allow contracts to be managed for organisations and their representatives, with workflow ability enabling staff to track the progress of contract deliverables throughout a Contracts’ lifecycle. By Industry Health Services Community Services Not for Profit Associations By Category Features Home and Community Modules Demonstration Demonstation Videos Demonstation Request By Need Client Administration Case Management Client Management Event Management Donor Relationship management Marketing Automation Contract Management Membership Management Add ins Outlook SMS messaging Website forms Custom Fields Website Forms Pricing Store About ChilliDB What is ChilliDB? Our Story News What's New Features NFP, Community, Health What is a CRM? Contact Us Help Help Centre Help Desk Articles System Status Training Webinars Demonstation Videos New User New User Start up Packages Contract Management FREE DEMO TRY FOR FREE The ChilliDB Contract Management will manage all of your contracts, from opportunity stage through until contract execution and delivery. Centrally manage all contracts and activities around the contracting process and then once executed, you can manage all deliverables through to Contract end. Alerts and Notifications will ensure that you never miss a deadline. Management can see at a glance the overall status of all Contracts across the organisation. Key Features Activity Tracking Capabilities to track the financial position of the Contract and it’s Deliverables. Deliverable Approval Processes In-built deliverable approval processes. Create A New Contract Ability to create a new contract using an existing contract as the template (duplicate existing contract). Custom Fields Ability to create Custom Fields to allow the user to extend the information stored in the module High Visability of Contracts Visibility of Contracts from a high level, through a calendar view, and through Organisations and Contacts records – each allowing you to access the contract for further information. Contract Management Life Cycle Fully manage a Contract in all stages of its’ life cycle; Opportunity, Proposal, Negotiation, Execution, and Completion with comprehensive workflow and alerts. Email Reminders and Alert Functionality Capture key data for each stage of the contract life cycle, and support review and ongoing workflow activities through email reminders and alert functionality. Funding Arrangements Support Support for Funding Arrangements including incoming an outgoing contracts - so those you have been awarded and those which you establish with service delivery partners. Reporting And Data Mining Fully integrated with Reporting and Data Mining. Benefits Single source of truth for any contracting information; contracts, schedule details, scanned copies of executed contracts or variation Much better visibility of contract performance management and tracking, actionable reports from the Contract Management module support your decision support in the long term Streamline deliverable approval processes by getting rid of paper based approval processes and integrating with the finance approval processes Full auditable history for Contracts and Deliverables reducing organisational risk and confusion Contract Management In Action Contract Management This video provides an overview of Contracts, Deliverables, Alerts and Workflow within the Contract Management module. GET STARTED Request a free short 30 minute demonstration to learn more about what ChilliDB could do for you! REQUEST A FREE DEMO

ChilliDB Web Controls bring the benefits of ChilliDB to your website with minimum effort. Integrate ChilliDB Web Controls into your Website effortlessly. ChilliDB Web Controls bring the benefits of ChilliDB to your website with minimum effort. VIEW OUR DEMO SITE WEB CONTROLS Benefits of ChilliDB Web Controls Often a client’s first exposure to an organisation will be its website. The ChilliDB Web Controls allow you to offer services through your website that clients have come to expect. Set-up Web Controls in minutes Automate data entry and back office administration Customise data captured Send LIVE updates to the ChilliDB database Match the style and formatting of the Web Controls to your website. Explore each of the Web Controls and bring the power of ChilliDB to your Website simply and efficiently. If you would like to access the other Web Controls or find out more, contact sales@chillidb.com . VIEW OUR DEMO SITE Available Web Controls Events Events can be published to your website to allow visitors to your site to view your Events calendar and register for an Event. All data is updated and stored in ChilliDB. Membership Membership allows you to capture Member registrations through your website. ChilliDB Web Controls supports PayPal to capture member payments. Distribution Lists Distribution Lists in ChilliDB can be published out to your website. This allows visitors to your site to subscribe to your lists. Visitor details are then stored in ChilliDB. Listings Listings allows a Service Directory of Organisations or Contacts, or a subset of them to be published on your website. You can choose who is listed and what information is listed. Forms Forms allows you to build any smart form that you may require. These may include, a Contact Us form through to an Intake Form or any other form you may wish to publish to your website. All information is saved securely into ChilliDB Notes and then you can define a workflow once the Note has been created. Donation The Donations web control helps you to maximize contributions and also saves staff time. Often a client’s first exposure to an organisation will be its website. Having a donation web control available on your website increases the likelihood a visitor to the site will donate, and makes it easier for them to do so. Another advantage of using the ChilliDB donations module (web control) is the time it saves your staff as all information provided is automatically copied back into your ChilliDB system. Pricing Essential Users Premium Users Recommended 3 Instances of each web control $39 Try Out for free ! 1 free instance of each web control $Free Need unlimited web controls? Premium users can upgrade for $99 GET STARTED Request a free short 30 minute demonstration to learn more about what ChilliDB could do for you! REQUEST A FREE DEMO

These Terms of Use are intended to explain our obligations as a service provider and Your obligations as a customer. ChilliDB Terms of Use These Terms of Use are intended to explain our obligations as a service provider and Your obligations as a customer. Please read them carefully. These Terms are binding on any use of the Service and apply to You from the time that Polymorphic Solutions provides You with access to the Service. The Service will evolve over time based on user feedback. Polymorphic Solutions reserves the right to change these terms at any time, effective upon the posting of modified terms and Polymorphic Solutions will make every effort to communicate these changes to You via email or notification via the Website. It is likely the terms of use will change over time. It is Your obligation to ensure that You have read, understood and agree to the most recent terms available on the Website. By registering to use the Service you acknowledge that You have read and understood these Terms and have the authority to act on behalf of any person for whom You are using the Service. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Service. 1. Definitions "Agreement" means these Terms of Use. "Access Fee" means the fees (excluding any taxes and duties) payable by You in accordance with the Fee Schedule. "Confidential Information" includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party. "Data" means any data inputted by You or with Your authority into the Website. "Fee Schedule" means the information relating to subscriptions and billing set out on the invoice which may be updated or amended by Polymorphic Solutions from time to time. "Intellectual Property Right" means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered. "Service" means the ChilliDB services made available (as may be changed or updated from time to time by Polymorphic Solutions) via the Website. "Website" means the Internet site at the domain chillidb.com or any other site operated by Polymorphic Solutions. "Polymorphic Solutions" means Polymorphic Solutions Pty Ltd. A registration Australian company. "Invited User" means any person or entity, other than the Subscriber, that uses the Service with the authorisation of the Subscriber from time to time. "Subscriber" means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service. "You" means the Subscriber, and where the context permits, an Invited User. "Your" has a corresponding meaning. 2. Use of Software Polymorphic Solutions grants You the right to access and use the Service via the Website with the particular user roles available to You according to Your subscription type. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. You acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Invited Users, or any other applicable laws: the Subscriber determines who is an Invited User and what level of user role access to the relevant organization and Service that Invited User has; the Subscriber is responsible for all Invited Users’ use of the Service; the Subscriber controls each Invited User’s level of access to the relevant organization and Service at all times and can revoke or change an Invited User’s access, or level of access, at any time and for any reason, in which case that person or entity will cease to be an Invited User or shall have that different level of access, as the case may be; if there is any dispute between a Subscriber and an Invited User regarding access to any organization or Service, the Subscriber shall decide what access or level of access to the relevant Data or Service that Invited User shall have, if any. you may operate, at one time, only the licensed users that you hold licenses for. You must purchase additional users licenses if you need to support more users. You must not share your login credentials with other people. 3. Intellectual Property 1. General: Title to, and all Intellectual Property Rights in the Services, the Website and any documentation relating to the Services remain the property of Polymorphic Solutions (or its licensors). 2. Ownership of Data: Title to, and all Intellectual Property Rights in, the Data you enter or import remains Your property. However, Your access to the Data is contingent on full payment of the Polymorphic Solutions Access Fee when due. You grant Polymorphic Solutions a licence to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Services and for any other purpose related to provision of services to You. 3. Backup of Data: You must maintain copies of all Data inputted into the Service. Polymorphic Solutions adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Polymorphic Solutions expressly excludes liability for any loss of Data no matter how caused. 4. Third-party applications and your Data. If You enable third-party applications for use in conjunction with the Services, You acknowledge that Polymorphic Solutions may allow the providers of those third-party applications to access Your Data as required for the interoperation of such third-party applications with the Services. Polymorphic Solutions shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers. 4. Confidentiality and Privacy 1. Confidentiality: Unless the relevant party has the prior written consent of the other or unless required to do so by law: 1. Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms. 2. Each party's obligations under this clause will survive termination of these Terms. 3. The provisions of clauses 4.1.1 and 4.1.2 shall not apply to any information which: i. is or becomes public knowledge other than by a breach of this clause; ii. is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure; iii. is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or iv. is independently developed without access to the Confidential Information. 2. Privacy: Polymorphic Solutions maintains a privacy policy that sets out the parties’ obligations in respect of personal information. You should read that policy at www.chillidb.com/privacy/ and You will be taken to have accepted that policy when You accept these Terms. 5. Your Obligations 1. Payment obligations: An invoice for the Access Fee will be issued each month in accordance with the details set out in the Fee Schedule. Polymorphic Solutions will continue invoicing You in accordance with the Fee Schedule until this Agreement is terminated in accordance with clause 6. All ChilliDB invoices will be sent to You, or to a Billing Contact whose details are provided by You, by email. Payment of all amounts specified in an invoice must be paid in accordance with the Fee Schedule. You are responsible for payment of all taxes and duties in addition to the Access Fee. 2. Preferential pricing or discounts: You may from time to time be offered preferential pricing or discounts for the Access Fees as a result of the number of licenses you have or as a result of Your use of the Service ('Organizations'). Eligibility for such preferential pricing or discounts is conditional upon Your acceptance of responsibility for payment of any Access Fees in relation to all of Your Organizations. Without prejudice to any other rights that Polymorphic Solutions may have under these Terms or at law, Polymorphic Solutions reserves the right to render invoices for the full (non-discounted) Access Fees due or suspend or terminate Your use of the Service in respect of any or all of Your Organizations in the event that any invoices for those Access Fees are not paid in full in accordance with the requirements set out in the Fee Schedule. 3. General obligations: You must only use the Service and Website for Your own lawful internal business purposes, in accordance with these Terms and any notice sent by Polymorphic Solutions or condition posted on the Website. You may use the Service and Website on behalf of others or in order to provide services to others but if You do so you must ensure that You are authorized to do so and that all persons for whom or to whom services are provided comply with and accept all terms of this Agreement that apply to You. 4. Access conditions: 1. You must ensure that all usernames and passwords required to access the Service are kept secure and confidential. You must immediately notify Polymorphic Solutions of any unauthorized use of Your passwords or any other breach of security and Polymorphic Solutions will reset Your password and You must take all other actions that Polymorphic Solutions reasonably deems necessary to maintain or enhance the security of Polymorphic Solutions computing systems and networks and Your access to the Services. 2. As a condition of these Terms, when accessing and using the Services, You must: i. not attempt to undermine the security or integrity of Polymorphic Solutions computing systems or networks or, where the Services are hosted by a third party, that third party's computing systems and networks; ii. not use, or misuse, the Services in any way which may impair the functionality of the Services or Website, or other systems used to deliver the Services or impair the ability of any other user to use the Services or Website; iii. not attempt to gain unauthorized access to any materials other than those to which You have been given express permission to access or to the computer system on which the Services are hosted; iv. not transmit, or input into the Website, any: files that may damage any other person's computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which You do not have the right to use); and v. not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary to use either of them for normal operation. 5. Usage Limitations: Use of the Service may be subject to limitations. Any such limitations will be advised. 6. Communication Conditions: As a condition of these Terms, if You use any communication tools available through the Website (such as emails and SMS), You agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Services, including (but not limited to): unsolicited commercial e-mail, files that may damage any other person's computing devices or software, content that may be offensive to any other users of the Services or the Website, or material in violation of any law (including material that is protected by copyright or trade secrets which You do not have the right to use). When You make any communication on the Website, You represent that You are permitted to make such communication. Polymorphic Solutions is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Services. You must exercise caution when using the communication tools available on the Website. However, Polymorphic Solutions does reserve the right to remove any communication at any time in its sole discretion. 7. Indemnity: You indemnify Polymorphic Solutions against: all claims, costs, damage and loss arising from Your breach of any of these Terms or any obligation You may have to Polymorphic Solutions, including (but not limited to) any costs relating to the recovery of any Access Fees that are due but have not been paid by You. 6. Termination 1. No-fault termination: When You first sign up for access to the Services unless otherwise agreed in writing the subscription is for a minimum period of 12 months. After the 12 months has passed the subscription becomes a monthly subscription. If You choose to discontinue the service within the first 12 months, the balance of the fees for the remaining period must be paid before the service can be terminated. These Terms will automatically continue for each period, provided You continue to pay the prescribed Access Fee in accordance with the Fee Schedule, unless either party terminates these Terms by giving at least one month’s advance written notice. If You elect to terminate these Terms by providing one month's’ advance written notice, You shall be liable to pay all relevant Access Fees up to and including the day of termination of these Terms. 2. Breach: If You: 1. breach any of these Terms and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied; 2. breach any of these Terms and the breach is not capable of being remedied (which includes (without limitation) any breach of clause 5.1 or any payment of Access Fees that are not paid in full in accordance with the requirements set out in the Fee Schedule); or 3. You or Your business become insolvent or Your business goes into liquidation or has a receiver or manager appointed of any of its assets or if You become insolvent, or make any arrangement with Your creditors, or become subject to any similar insolvency event in any jurisdiction, Polymorphic Solutions may take any or all of the following actions, at its sole discretion: a. Terminate this Agreement and Your use of the Services and the Website; b. Suspend for any definite or indefinite period of time, Your use of the Services and the Website; c. Suspend or terminate access to all or any Data. d. Take either of the actions in sub-clauses a, b and c above in respect of any or all other persons whom You have authorized to have access to Your information or Data. For the avoidance of doubt, if payment of any invoice for Access Fees due in relation to any of Your Billing Contacts, Billing Plans or any of Your Organizations (as defined at clause 5) is not made in accordance with the requirements set out in the Fee Schedule, Polymorphic Solutions may: suspend or terminate Your use of the Service, the authority for all or any of Your Organizations to use the Service, or Your rights of access to all or any Data. 3. Accrued Rights: Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement You will: 1. remain liable for any accrued charges and amounts which become due for payment before or after termination; and 2. immediately cease to use the Services and the Website. 4. Prepaid Subscriptions Polymorphic Solutions will not provide any refund for any remaining prepaid period for a prepaid Access Fee subscription. 5. Expiry or termination: Clauses 5.1, 5.6, 3, 4, 6, 7, 9 and 10 survive the expiry or termination of these Terms. . 7. Warranties and Acknowledgements 1. Authority: You warrant that where You have registered to use the Service on behalf of another person, You have the authority to agree to these Terms on behalf of that person and agree that by registering to use the Service You bind the person on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Terms. 2. Acknowledgement: You acknowledge that: 1. You are authorized to use the Services and the Website and to access the information and Data that You input into the Website, including any information or Data input into the Website by any person you have authorized to use the Service. You are also authorized to access the processed information and Data that is made available to You through Your use of the Website and the Services (whether that information and Data is Your own or that of anyone else). 2. Polymorphic Solutions has no responsibility to any person other than You and nothing in this Agreement confers, or purports to confer, a benefit on any person other than You. If You use the Services or access the Website on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise) you agree that: i. You are responsible for ensuring that You have the right to do so; ii. You are responsible for authorizing any person who is given access to information or Data, and you agree that Polymorphic Solutions has no obligation to provide any person access to such information or Data without Your authorization and may refer any requests for information to You to address; and iii. You will indemnify Polymorphic Solutions against any claims or loss relating to: i. Polymorphic Solutions refusal to provide any person access to Your information or Data in accordance with these Terms, ii. Polymorphic Solutions making available information or Data to any person with Your authorization. 3. The provision of, access to, and use of, the Services is on an "as is " basis and at Your own risk. 4. Polymorphic Solutions does not warrant that the use of the Service will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Service, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Services. Polymorphic Solutions is not in any way responsible for any such interference or prevention of Your access or use of the Services. 5. It is Your sole responsibility to determine that the Services meet the needs of Your business and are suitable for the purposes for which they are used. 3. No warranties: Polymorphic Solutions gives no warranty about the Services. Without limiting the foregoing, Polymorphic Solutions does not warrant that the Services will meet Your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement. 4. Consumer guarantees: You warrant and represent that You are acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the Website or these Terms. 8. Support 1. Technical Problems: In the case of technical problems You must make all reasonable efforts to investigate and diagnose problems before contacting Polymorphic Solutions. If You still need technical help, by lodging the request at helpdesk.chillidb.com or emailing us at helpdesk@chillidb.com . 2. Service availability: Whilst Polymorphic Solutions intends that the Services should be available 24 hours a day, seven days a week, it is possible that on occasions the Services or Website may be unavailable to permit maintenance or other development activity to take place. If for any reason Polymorphic Solutions has to interrupt the Services for longer periods than Polymorphic Solutions would normally expect, Polymorphic Solutions will use reasonable endeavours to publish in advance details of such activity on the Website. 9. Limitation of Liability 1. To the maximum extent permitted by law, Polymorphic Solutions excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits and savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Service or Website. 2. If You suffer loss or damage as a result of Polymorphic Solutions negligence or failure to comply with these Terms, any claim by You against Polymorphic Solutions arising from Polymorphic Solutions negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Access Fees paid by You in the previous 12 months. 3. If You are not satisfied with the Service, Your sole and exclusive remedy is to terminate these Terms in accordance with Clause 8. 10. General 1. Entire agreement: These Terms, together with the Polymorphic Solutions Privacy Policy and the terms of any other notices or instructions given to You under these Terms of Use, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between You and Polymorphic Solutions relating to the Services and the other matters dealt with in these Terms. 2. Waiver: If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing. 3. Delays: Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money. 4. No Assignment: You may not assign or transfer any rights to any other person without Polymorphic Solutions prior written consent. 5. Governing law and jurisdiction: If the information or Data You are accessing using the Services and the Website is solely that of a person who is a tax resident in Australia at the time that You accept these terms then Australian law governs this Agreement and You submit to the exclusive jurisdiction of the courts of Australia for all disputes arising out of or in connection with this Agreement. 6. Severability: If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties. 7. Notices: Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to Polymorphic Solutions must be sent to helpdesk@chillidb.com or to any other email address notified by email to You by Polymorphic Solutions. Notices to You will be sent to the email address which You provided when setting up Your access to the Service. 8. Rights of Third Parties: A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.